Today’s customers have N number of choices on their mouse click and more access to information according to their needs and requirements. In few minutes, they can access online reviews from different platforms and also be able to write it according to their experience for it. These all scenarios are making the footwear industry and specifically shoe industry a competitive one. The power is now in the hands of consumer that their perception can turn any billion dollar company into bankrupt one.
So in such consumer dominated a market, what strategies, then, should online footwear retailers using online shoe design software, should apply to stay competitive and delight their customers?
1). Create Fruitful Interaction With Every Single Customer :- No matter the customers are in the store or are online but they must feel comfortable with the Omni-channel experience. Customer Relationship Management solutions help the retail entrepreneur to make the strategy for targeted audience campaign that takes into consideration what truly resonates with consumers. Better positive interaction repeatedly will definitely help the store associates to create the fruitful long-term relationship with the customers. Interacting with the customers frequently and taking remarkable feedback will help in making changes in strategy according to what consumers are expecting from your store and what you are delivering them.
2). Increase Sales By Making User-Friendly And Smooth Shopping Experience :-The more you will create the user-friendly experience for the customers, the more be the chance of customer returning. Not just to this, but offering Custom Shoe Design software which helps in getting them in customising the shoes according to their need. Also, there will be fall in the bounce rate. In the same way, when any of the customers land on your site, they expect to have faster-loading pages and smoother payment gateways and quicker checkouts. Similarly, if the customer came to know that his merchandise delivers the cart in more than 7 days, then he will leave the cart and the site immediately without thinking twice. Footwear consumers demand more, particularly on online sites that they will get free shipping as well as in lesser delivery time. Footwear entrepreneurs came with low shipping cost charges in comparison with other sectors and also with the lowest delivery time in the online retail world. The quick time response to customers will increase the conversions, and that will help in the growth of the firm.
3). Maintain Footwear Stock As Per Demand :-You have to manage the amount of inventory required to fulfil the requirement of the consumers but keeping in mind that over inventory in the back store can increase in cost. Proper inventory with right size and colour offered at the online store must be available with you in the godowns. Else it will lead to increase in your delivery time. Apart from shoe design tool on the website should work correctly. All these systems can force the footwear retailers to create a strategy accordingly and ensure that they have an adequate supply in the market as per the consumer demand. The data analysis plainly tells which style of footwear is currently in high demand and which is showing the low demand. Even mobile solutions will help the retailers to assist the consumers staying anywhere in the world, without going to backend store.
4). Target Every Existing Customer To Personalised Email :- According to the survey of an independent agency, the opening rate of the targeted emails for segmented sectors is 14.31%, in comparison to segment sectors. After all, there is no sense to mail the existing sneaker customer about the “FLAT OFF” sale on high heels. Personalized emails help in boosting sales as well as it makes customer feels special. Email marketing is one of the best strategies for getting engaged with the customers personally and interacting with them for future sales. Similarly, giving a quick response to the query of a new customer will help in creating a brand image as well as positive feedback for services.
5). Create The Content Which Reflects Your Brand :-Usually, the online retailers overlook the content creating strategy for the customers. However, on making the customer-oriented content can help the merchants achieving a better return on investment. To establish more active and strategic social media presence can make the shopping experience more comfortable for consumers. Not just this, but also including interactive sort of content can increase the online visibility to remarkable manner.
Customers usually get inspired by a variety of different images of others model of shoes they are willing to buy. Most importantly online footwear retailers should invest in different e-commerce platforms that are well equipped with Search engine optimisations, which will help in maximizing the traffic on your websites.